Angelica Reyes
Customer Service Representative
Winnipeg, MB · (204) 555-0142 · angelica.reyes@example.com
Open work permit, valid to Mar 2028
Summary
- Customer service representative with 7 years in contact centres, 1 in Canada. Handled about 70 calls a day with a 92% satisfaction score; trains new agents on billing systems.
Experience
- Customer Service Representative, Prairie Telecom, Winnipeg, MB · 2025–present
- • Resolve about 70 billing and service calls a day; first-call resolution 85%.
- Senior Customer Service Associate, a telecom account at a BPO company abroad · 2019–2025
- • Handled customers' billing queries; coached a team of 12 new agents; quality score 95%.
Education
- BS Business Administration, University of San Carlos · 2019 · WES-assessed as a Canadian bachelor's degree
Skills
- Salesforce Service Cloud, Zendesk, de-escalation, billing systems, English and Tagalog